4 Comments
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Matt Larsen's avatar

Great article. Character is everything!

David Gavula's avatar

Curious your opinion on the role of AI tools in professional communication. Where everything we send is both discoverable and we are accountable for it. I have some employees who I’ve encouraged to run emails through provided AI tools because they are communicating with public officials and recognize their own weaknesses; harsh tone, not diplomatic, etc. I’ve seen it help them tremendously and probably save me some heartburn. However I tend to shy away from using it myself, not only because of the accountability factor but also authenticity. As you point out it isn’t truly intelligent or thinking, it doesn’t capture ideas or emotion. Often I find the human elements, the vulnerability, the passion, and emotion are what makes effective communication. To be fair I have to be more strategic than tactical and my employees deal more in immediate issues while I’m at 30,000 feet but at all levels relationships matter. AI is here and not going away and I do leverage it in data analysis but very interested given your commentary on where it fits in how we communicate with other people.

Barbara Steele's avatar

Lots of interesting detail! It makes such a difference when the person writing the article has personal experience… I appreciate that🇺🇸🇺🇸🙏

G.A Curbow-Healey's avatar

Great writing as usual!